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Season Ticket Holders

Welcome Season Ticket Holders!

We hope that this area will be a quick and convenient way for you to contact us, update your account information online and to get answers to our most frequently asked questions. We are solely dedicated to servicing the needs of Season Ticket Holders and making your experience as enjoyable as possible. Please call us at 813-301-6800 or email us with any suggestions, questions or comments or concerns. Thank you and we look forward to hearing from you!

Client Services Department

Client Services Department

Contact us at: 813.301.6800 or clientservices@sptimesforum.com

We value your business and we’re here to help! Did you know that we can help you with:
  • Ticket requests for all St. Pete Times Forum concerts, games and events
  • Fax and e-mail notifications
  • Updating your account information
  • Questions regarding your account and ticket package
  • Exchange games
  • Lost tickets
  • Season Ticket Holder Benefits and incentives
  • General building information and questions
  • Ticket Relocation and upgrades
  • Purchasing additional Lightning tickets
  • Renewing your Season Ticket package
  • Last minute day of game questions
You can also call us if:
  • You can’t remember your account numberor My Lightning Account pin number
  • You want to change the will call name for your tickets
  • You need to relocate to a disabled seating section for the evening
  • You need to know your account manager
  • You have an urgent matter and can’t get a hold of your account manager
  • You want to make a payment on your account

Metro PCS Client Services Lounge

The Metro PCS Client Services Lounge is located inside the McDonald's Box Office at the St. Pete Times Forum. After entering the Box Office, the lounge is located on your left, through the double black doors.

Hours of Operation

  • Monday - Friday
    9:00 a.m. through the end of second intermission
  • Saturday, Sunday & Holidays
    Two hours before the start of the game through the second intermission
Non-Game Days
  • Monday - Friday
    9:00 a.m. – 5:00 p.m
  • Saturday, Sunday & Holidays

St. Pete Times Forum Box Office

Hours of Operation

  • 9:00 a.m. until 30 minutes after end of of game
Non-Game Days
  • Monday-Friday
    9:00 a.m.- 6:00 p.m.
  • Saturday
    9:00 a.m. - 2:00 p.m.
  • Sunday